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All things CX, A.I. and Machine Learning, Digital Transformation, Software Solutions
Renee Kalia Blog
RENEE KALIA
All things Customer Experience CX, SaaS and Digital Transformation
Customer Experience comes before the strategy, dictates functionality for software solutions and delivers customer centric SaaS
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Medicine Expiry Dates that pre-date the moon landings
Here's what happened when 8 long-expired medications with 15 different active ingredients were discovered in a retail pharmacy. 3 tablets...
Renee Kalia
Feb 6, 20223 min read
Making People Happy Costs Nothing
Small gesture, great moment. Happiness right there! See how effortless it is to make people have a good time on a subway - good vibes...
Renee Kalia
Dec 28, 20201 min read
Theory of Happiness
In 1922, Albert Einstein was touring Japan. At his hotel, he didnt have a tip for the bellboy so he wrote down a 'Theory of Happiness'...
Renee Kalia
Dec 23, 20201 min read
Assessment Tools - Company Analysis
Assessment tools are a good approach for businesses to check up that their key drivers are performing and enables an organisation to...
Renee Kalia
Oct 4, 20203 min read
Alison Gross
Unofficial music video by Fhesseti - for all the old timers that remember this!
Renee Kalia
Aug 8, 20201 min read
Why the Healthcare Customer Service Model needs a Radical Change
"Building a good customer experience does not happen by accident. It happens by design" -- Clare Muscutt I’ve spent my entire career...
Renee Kalia
Jun 13, 20204 min read
Decision Tree Essentials for Every Data Scientist
By Robert Wood Introduction to Decision Trees Decision trees can be an incredibly useful classification method that lends very well to...
Renee Kalia
May 22, 20204 min read
Top 10 Trending Technologies
Trending now 1. Artificial Intelligence 2. Blockchain 3. Augmented Reality and Virtual Reality 4. Cognitive Cloud Computing 5. Angular...
Renee Kalia
May 22, 20201 min read
Basics of R and the Tidyverse - R and the R Console
“Without big data analytics, companies are blind and deaf, wandering out onto the web like deer on a freeway.” -–Geoffrey Moore I’ve been...
Renee Kalia
May 22, 20201 min read
The Evolution of the Employee
Says it all. This was already happening before the pandemic - now accelerated thanks to it. #leadership #evolution #remoteworking...
Renee Kalia
May 22, 20201 min read
The Legal Test for Excessive Pricing Clarified by The Court of Appeal
In March 2020, The UK Court of Appeal dismissed the UK Competition and Markets Authority’s appeal in the Phenytoin case. Phenytoin sodium...
Renee Kalia
May 6, 20202 min read
Medicine Shortage - a Growing Problem
Medicine shortages are, and have become a complex global issue, creating difficulties for healthcare professionals with risks to patient...
Renee Kalia
May 3, 20201 min read
Why the Customer Service Model needs a Radical Change
"Building a good customer experience does not happen by accident. It happens by design" -- Clare Muscutt I’ve spent my entire career...
Renee Kalia
May 2, 20202 min read
Addressing the Pharma Supply Chain Problem
Using the essence of AI and Machine Development technologies, this is a great approach to build simulation models
Renee Kalia
May 1, 20201 min read
Predicting Heart Disease using Machine Learning Algorithms
Heart Disease Predictions using Machine Learning Models
Renee Kalia
Apr 19, 20202 min read
Improve Customer Experience with Machine Learning
Aim for simplicity in Data Science. Real creativity won’t make things more complex. Instead, it will simplify them.” --Damian Duffy...
Renee Kalia
Apr 16, 20203 min read
How Artificial Intelligence Improves Human Life
“As more and more artificial intelligence is entering into the world, more and more emotional intelligence must enter into leadership.”--...
Renee Kalia
Apr 16, 20204 min read
Why Customer Experience comes before the strategy
"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." -- Warren...
Renee Kalia
Apr 16, 20204 min read
Who doesn’t want their business to deliver world class customer service for their customers?
The short answer to this is no-one, but it’s surprising how many businesses struggle to manage their customers’ expectations when they...
Renee Kalia
Apr 16, 20203 min read
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