​Customer Experience in a World of Digital Transformation

 

I have spent my entire career working in customer management for some of the most amazing global brands and businesses. With service operational delivery experience across in-house and outsourced environments supporting multi-site, multi-discipline with international remit encompassing people, process and operational development, set up, restructure and rationalization. 

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Having worked in various multinational organizations, I specialize in supporting companies adapt to digital transformation, new technologies and digital marketing trends in conjunction with customer experience.

I also help companies better understand the needs of different generations, to create a Millennial and Gen Z friendly working environment.

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My objective is to empower companies to successfully integrate these elements into their strategy, workplace development and culture.

 

Awarded ServiceMark for delivery of World Class Service to customers from 2015-2018. 

Judge at the UK Complaint Handling awards 2017 and 2018

Member of the Judging Faculty for National Innovation Awards 2017

Business Award Achievement Winner 2007

 

I have a passion for emerging AI, AR technology to enable business process optimisation and customer service excellence.  https://www.crunchbase.com/person/renee-kalia

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